IT Technician Project

IT Technician Project

Job Location : Doha,Qatar

Job category : Hardware

Salary : 3000-5000

Job discription :

Responsibilities

  • Serve as the point of contact for users seeking technical assistance over the phone,

    email or in-person.

  • Answer queries by telephone, e-mail, or self-service portal to support or request computer hardware, software, network, application, and other systems involved  in IT Services delivery.
  • Assess impact, priority, and urgency of the client requests to make proper decision on severity of the request.
  • Investigate and help resolve issues on customer’s
  • IT domains using agreed troubleshooting methodologies. Install, upgrade, support and troubleshoot

     printers, computer hardware and any other authorized peripheral equipment.

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • To have knowledge on ITSM processes and consult end-users on workflow.Perform troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details  provided by customers.Walk the customer through the problem-solving process. Document solutions  and troubleshooting steps concisely in ITSM system and alert other Support Group members on new or updated requests.
  • Provide accurate information on IT services to the client groups.Record incident and request updates and resolution in the ticket logsPass on any feedback or suggestions by the clients to the management team.Identify and suggest possible improvements on processes and procedures.
  • Participate in bump-in, bump-out process. Deploy and configure all agreed IT equipment  (PC, peripherals, printers, etc.) in relative spaces.Deliver support and troubleshooting in Operating Systems (Windows, MacOS) and Applications (e.g. Office 365, Browser, Antivirus, Active Directory, etc.)Configuring and deliver support and troubleshooting  laptops, Desktops, Tablets, Monitors, PC Accessories, TVs, Printers, Scanner, e-mail account and Telephone extension.Deliver basic support and troubleshooting such as LAN equipment, printer configurations and break/fix instructions.
  • Deliver  basic support and troubleshooting in other Audio-Visual equipment (projectors, speakers, microphones, controllers, video conferencing)Monitor incidents and requests close to SLA breach.Meet required response SLAResponsible of maintaining IT assets including hardware  across its lifecycle.Contribute to other Onsite IT Support, Service Desk, and Asset Management activities.

Skills Needed:

  • 1-3 years’ experience.Proven experience in customer service agent role.Experience as an IT technician or other IT support role.
  • Good understanding of computer systems, printers, mobile devices, and other tech products.
  • Excellent experience in using most of Microsoft products features including word, excel, and PowerPoint.
  • Excellent experience in windows 10 including installation, configuration, and troubleshooting.Ability to diagnose and resolve IT related issues.
  • Good knowledge of ITSM processes and best practices and ticketing tool.Good customer care and communication skills.
  • Excellent communication skills.Available and flexible to work shifts based on business needs (8 hours, 6 days a week).
  • Arabic and English, both written and verbalArabic is an asset

Other requirements:

Position Type: Full timeDuration: 3 months (from Oct 1st – Dec 31st, 2022) Benefits & Allowance:  Accommodation, Transportation, Food, Medical Insurance, communication, Air Ticket, Visa.